These Platform Terms of Service ("Terms") are a legally binding agreement between you and TinyGiantLabs LLC, doing business as Parsley ("Parsley," "we," "us," or "our"). They govern your use of the restaurant ordering services that Parsley provides (the "Services"), including:
- restaurant ordering websites powered by Parsley
- in-restaurant ordering kiosks
- phone ordering through Parsley's AI voice assistant
- mobile apps powered by Parsley
- payment links, gift card purchases, loyalty programs, and related messages
By placing an order, creating an account, or otherwise using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.
ARBITRATION NOTICE: Section 23 requires most disputes between you and Parsley to be resolved by binding individual arbitration, not in court. You waive your right to a jury trial and to take part in a class action. You can opt out of arbitration within 30 days, as explained in Section 23.
1. Who does what
Parsley is a technology provider. Restaurants ("Restaurants") use Parsley to take orders from their guests. Each ordering website, kiosk, app, and phone line is branded as and operated for a specific Restaurant.
The Restaurant sells you the food, not Parsley. When you order, you are buying from the Restaurant. The Restaurant is responsible for:
- its menu, prices, item descriptions, allergen and nutrition information, and photos
- whether it accepts your order
- preparing your order, and the food's quality, safety, and preparation
- its own delivery, if it delivers with its own staff
- its loyalty program rules, promotions, and gift cards
- refunds, and its own customer service
Parsley is not a restaurant, food producer, or delivery company. Parsley does not prepare, handle, or deliver food and is not responsible for the Restaurant's products or services. Parsley does not check whether a Restaurant follows food safety, licensing, labeling, alcohol, or other laws.
Restaurant policies. A Restaurant may have its own policies, such as loyalty program terms or refund practices. These are shown in the Services where they apply. If a Restaurant's policy conflicts with these Terms on a matter the Restaurant controls, such as its refund practices or loyalty rules, the Restaurant's policy applies to that matter.
2. Eligibility
You must be at least 18 years old to create an account or place an order. By using the Services, you confirm that:
- you are 18 or older
- you can form a binding contract
- you are not prohibited from using the Services under applicable law
3. Your account
You don't need an account to place an order as a guest. If you sign in, you do so with your mobile phone number and a one-time code we text to you. Your account is specific to each Restaurant.
You are responsible for:
- keeping your phone and sign-in codes secure, and for activity on your account
- giving accurate, current information, including the contact details and delivery address on each order
Tell us right away at support@withparsley.com if you believe someone has accessed your account without your permission.
4. Ordering
Ways to order. Depending on the Restaurant and location, you may be able to order for:
- service: pickup, curbside pickup, delivery, dine-in, or catering
- timing: as soon as possible, or scheduled for later
Orders are offers. When you place an order, you offer to buy the items from the Restaurant. The Restaurant may accept or decline your order. It may also cancel it, for example if an item is unavailable, the location is closed or paused, or the order looks fraudulent. If an order you paid for is canceled, you will receive a refund as described in Section 7.
Availability and timing. Menus, items, prices, hours, delivery areas, minimum order amounts, and order-ahead windows are set by the Restaurant and can change at any time. Estimated ready and delivery times are estimates, not guarantees.
Special instructions. You can add instructions to an order or to individual items. The Restaurant will try to follow them but cannot guarantee it can.
Reordering. If you reorder a past order, the new order uses current menu items and prices. Items that are no longer available are left out. Review your cart before you check out.
Group orders. Some Restaurants let you start a group order and share a link so others can add items. The person who starts the group order (the host) is responsible for checking out and paying for the whole order. Anyone with the link can add items until the host checks out. Only share the link with people you trust.
5. Food allergies, dietary needs, and nutrition
Allergen tags, dietary labels, ingredient lists, and calorie counts come from the Restaurant. Parsley does not check them. Food may be prepared in kitchens that handle common allergens, and the Restaurant may not be able to guarantee that an item is free of any ingredient or of cross-contact.
If you have a food allergy or other dietary concern, contact the Restaurant directly before ordering. Do not rely only on information shown in the Services.
6. Alcohol and other age-restricted items
Some Restaurants sell alcohol or other age-restricted items, where the law allows. If you order these items, you confirm that you are of legal age to buy them (21 or older in the United States) and that you will show valid government-issued photo ID when you pick up or receive the order.
The Restaurant or courier may refuse to hand over age-restricted items, without a refund for those items, if:
- you cannot show valid ID
- you appear intoxicated
- the person receiving the order is not of legal age
- handing them over would break the law
7. Prices, fees, payment, and refunds
Prices. The Restaurant sets the prices of its menu items. Prices in the Services may differ from prices in the Restaurant's dining room or on other ordering platforms. All amounts are in US dollars.
Fees and charges. Before you place an order, your checkout shows the total you will pay. Depending on the Restaurant and order type, the total may include:
- Taxes, calculated based on the Restaurant's location.
- Platform fee (or "service fee"). Some Restaurants charge this fee to cover the cost of online ordering, payment processing, and support. Parsley receives all or part of it. The fee's name and amount are shown at checkout; it may be grouped under "Taxes & fees."
- Delivery fee, set by the Restaurant for your delivery area.
- Bag fee, where the Restaurant charges one.
- Card surcharge, if the Restaurant adds a surcharge for paying by card. The surcharge is shown at checkout and kept by the Restaurant.
- Tip, if you choose to leave one (see below).
Tips. Tipping is optional unless the Restaurant states otherwise. For deliveries made by a third-party courier, the tip is passed to the delivery service for the courier, subject to that service's policies. Otherwise, the tip is paid to the Restaurant, and the Restaurant decides how it is distributed to staff.
Payment. Card, Apple Pay, and Google Pay payments are processed by Stripe, Inc. on behalf of the Restaurant. Parsley receives its fees from the payment. By paying, you authorize the charge of the order total to your payment method.
Payment options.
- Card details are handled by Stripe and never stored by Parsley. Your use of Stripe is subject to Stripe's terms.
- Saved cards: if you choose to save a card, Stripe stores it for future orders, and you can remove it at any time from your account.
- Other options: a Restaurant may also let you pay with a gift card, or pay in person at the counter or on delivery.
Payment links. If you order by phone, we may text you a secure link to pay. Payment links expire after a short time, usually 30 to 60 minutes. The order is not placed until payment is complete, unless the Restaurant allows you to pay in person.
Cancellations. You cannot cancel an order yourself once it is placed online. To ask for a cancellation, change, or refund, contact the Restaurant directly as soon as possible, or use the order support options in the Services where the Restaurant offers them. Whether an order can be canceled is up to the Restaurant, and may depend on whether the Restaurant has started preparing it.
Refunds. Refunds are decided and issued by the Restaurant.
- Amount: a refund can be for the whole order or part of it.
- Fees: the platform fee is refunded in proportion to the amount refunded.
- Card refunds: these go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
- Gift card payments: refunds of orders paid with a gift card go back to the gift card.
If you have a problem with an order and cannot resolve it with the Restaurant, contact us at support@withparsley.com and we will try to help.
Payment disputes. If you think a charge is wrong, contact the Restaurant or us first. We can often resolve problems faster than a chargeback. If you file a chargeback that is found to be invalid, we or the Restaurant may limit your use of the Services.
8. Delivery
Delivery orders are delivered either by the Restaurant's own staff or by a third-party delivery service the Restaurant uses (currently DoorDash Drive or Uber Direct). To complete a third-party delivery, we share your name, phone number, delivery address and instructions, and order items with that service.
- Couriers: third-party couriers are not employees or agents of Parsley, and Parsley is not responsible for their acts or omissions.
- Your responsibility: make sure your address and instructions are accurate and that someone is available to receive the order.
- Undelivered orders: if an order cannot be delivered because the address or instructions were wrong, or no one was available, the Restaurant may not issue a refund.
9. Phone orders with the AI voice assistant
Some Restaurants use Parsley's AI voice assistant to answer phone calls, take orders, answer questions, and take messages. At the start of each call the assistant tells you that it is an AI assistant and that the call may be recorded.
By continuing the call, you agree that the call may be:
- recorded, if the Restaurant has turned recording on
- transcribed and processed by Parsley and our service providers, as described in our Privacy Policy
You can end the call at any time or, where the Restaurant allows, ask to be transferred to a staff member.
The assistant can make mistakes. Review your order before you pay, including on any payment or ordering link we text you, and tell the Restaurant about any allergies directly.
10. Kiosks
If you order at a Parsley-powered kiosk in a Restaurant:
- Paying by card: you pay through the card reader, processed by Stripe on behalf of the Restaurant.
- Paying another way: you may be able to pay at the counter or use a gift card.
- Contact details: any you enter are used as described in our Privacy Policy, for example to email a receipt or add loyalty points.
11. Loyalty programs and rewards
Restaurants may offer loyalty programs through the Services. Joining is optional.
Each program is run by its Restaurant, under the program terms shown on the Restaurant's loyalty page. Parsley provides the technology. The Restaurant decides how points are earned, what rewards are offered, tiers, and when points expire.
Unless the Restaurant's program terms say otherwise:
- Value: points and rewards have no cash value, cannot be sold, transferred, or exchanged for cash, and can only be used at that Restaurant.
- Expiry: points may expire, as described in the program terms.
- Refunds and cancellations: if an order is fully refunded or canceled, points earned on it are removed, and points or rewards used on it are returned. This can make your balance negative.
- Changes: the Restaurant may change or end its program, or adjust balances that result from error, fraud, or abuse.
- Birthday rewards: if you add your date of birth to your profile, you may receive birthday rewards or offers from the Restaurant.
12. Gift cards
Restaurants may sell digital gift cards through the Services. Gift cards are issued by the Restaurant, and their value can only be redeemed at that Restaurant.
- Delivery: gift cards are sent by email to the recipient you choose, immediately or on the date you pick. Make sure the recipient's email address is correct.
- Expiry: gift cards bought online through the Services do not expire. Gift cards a Restaurant issues by other means may have different terms, which the Restaurant will tell you.
- Not cash: gift cards cannot be redeemed for cash, refunded, or reloaded, except where the law requires otherwise.
- Service fee: a service fee may apply to gift card purchases. It is shown before you pay and is not refundable, except where the law requires.
- Lost or stolen cards: treat a gift card code like cash. Neither Parsley nor the Restaurant is responsible for lost or stolen gift cards, or for use of a code without your permission.
- Paying with a gift card online: you can check a gift card's balance in the Services. When you pay for an order online with a gift card, the balance must cover the full order total.
Where state law gives you additional rights for gift cards, such as a right to cash out a small remaining balance, those rights apply.
13. Promotions and coupons
Restaurants may offer coupons, discounts, and promotions. Each promotion is subject to its own conditions, such as eligible items, minimum spend, order type, payment method, time period, and limits per customer.
Unless the promotion says otherwise:
- Combining: only one coupon can be used per order, and promotions may not be combinable with each other.
- What they apply to: discounts apply to the menu-item subtotal, not to taxes, fees, or tips.
- Changes: the Restaurant may change or end a promotion at any time, and may cancel a promotion that was used in error or through misuse.
14. Messages from us and Restaurants
Order and account messages. By giving us your phone number or email address, you agree to receive messages about your account and orders by text and email, on behalf of the Restaurant. These include sign-in codes, order confirmations and updates, receipts, refund notices, gift card deliveries, and requests to review your order. You may also receive payment or ordering links during a phone order.
Text messages. We only send text messages about your account and orders, such as sign-in codes, order updates, and payment or ordering links. We do not send marketing text messages. Message and data rates may apply.
Marketing emails. If you choose to receive promotional emails from a Restaurant, Parsley will send them on the Restaurant's behalf. The Restaurant is responsible for the content of its marketing. You can unsubscribe at any time using the link in any marketing email, in your account profile, or by contacting support@withparsley.com. Your consent to receive marketing emails is not a condition of any purchase.
Changing phone numbers. If you change or give up your phone number, update it in your account or tell us, so messages meant for you don't go to someone else.
15. Reviews, feedback, and other content
You may be able to submit content through the Services, such as reviews, ratings, comments, messages, form submissions, and order instructions ("Your Content"). You keep ownership of Your Content.
License. You give Parsley and the Restaurant you're sharing it with a non-exclusive, worldwide, royalty-free, perpetual license to use, copy, display, and adapt Your Content to provide, improve, and promote the Services and the Restaurant's business. Before we publish a review or comment publicly in a way that identifies you, we will ask for your permission.
After a review. If you rate an order highly, we may invite you to also post a review on a public site such as Google. Reviews you post on other sites are subject to those sites' terms.
Your responsibility. You are responsible for Your Content. It must be honest and lawful. It must not infringe anyone's rights, harass anyone, or contain anything harmful or offensive.
Feedback about the Services. If you send us ideas or suggestions about the Services, we may use them without any obligation to you.
16. Acceptable use
You agree not to:
- use the Services for anything illegal, fraudulent, or harmful
- place fake, fraudulent, or abusive orders
- use stolen payment methods or someone else's account
- misuse promotions, gift cards, or loyalty programs
- harass or abuse Restaurant staff, couriers, or other users, including on phone calls
- impersonate anyone or misrepresent your connection with anyone
- interfere with or disrupt the Services, or attempt to bypass security or access controls
- copy, scrape, crawl, or collect data from the Services by automated means without our written permission, except as allowed by the robots.txt file of public pages
- reverse engineer the Services, except where the law expressly allows it
- use the Services to build a competing product
- try to manipulate our AI features into doing anything they are not designed to do
We may suspend or end your access to the Services, cancel orders, or remove content if we reasonably believe you have violated these Terms or the law.
17. Third-party services
The Services work with services we don't control, including:
- Stripe (payments)
- DoorDash and Uber (delivery)
- Google and other map, review, and advertising services
- analytics and advertising tools a Restaurant adds to its website
- Restaurants' own websites and social media pages
Your use of those services is subject to their own terms and privacy policies. Parsley is not responsible for them.
18. Mobile apps
If you download a mobile app powered by Parsley, we give you a personal, non-transferable license to install and use it on devices you own or control, under these Terms.
If you download the app from the Apple App Store:
- these Terms are between you and Parsley, not Apple
- Apple has no obligation to provide maintenance or support for the app and is not responsible for any claims about it
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you
19. Our intellectual property
The Services, including the software, design, text, graphics, and Parsley's names and logos, are owned by Parsley or its licensors and protected by law.
- What you may do: we give you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal, non-commercial use, in line with these Terms.
- Restaurant content: Restaurants own their names, logos, menus, and photos.
- Everything else: all rights not expressly granted are reserved.
20. Disclaimers
The Services are provided "as is" and "as available." To the fullest extent permitted by law, Parsley disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Parsley does not warrant:
- that the Services will be uninterrupted, secure, or error-free
- that information in the Services is accurate or complete, including menus, prices, allergens, nutrition, availability, and estimated times
- the food, products, or services of any Restaurant or delivery service, including their quality, safety, or legality
- the accuracy of AI-generated responses
Some places do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.
21. Limitation of liability
To the fullest extent permitted by law, Parsley and its affiliates, officers, employees, agents, and licensors will not be liable for:
- indirect, incidental, special, consequential, exemplary, or punitive damages
- lost profits, data, or goodwill
This applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been told such damages are possible.
Parsley is not liable for the acts or omissions of Restaurants, delivery services, or other third parties, including food preparation, food quality, food safety, allergens, and delivery.
Parsley's total liability for all claims relating to the Services or these Terms is limited to the greater of:
- (a) the platform fees you paid to Parsley in the 12 months before the event giving rise to the claim
- (b) one hundred US dollars ($100)
Some places do not allow these limitations, so they may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, gross negligence, or willful misconduct.
22. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Parsley and its affiliates, officers, employees, and agents from claims, losses, and expenses, including reasonable attorneys' fees, arising from:
- your misuse of the Services
- Your Content
- your violation of these Terms or the law
- your violation of someone else's rights
23. Dispute resolution and arbitration
Please read this section carefully. It affects your legal rights.
23.1 Try to resolve it informally first.
- Sending notice: before starting arbitration or a small claims case, the party with the dispute must send the other a written notice. The notice must describe the dispute and the relief sought.
- Where to send it: send notices to Parsley at legal@withparsley.com. We will send notices to the email address or phone number linked to your orders or account.
- 60 days: we will both try in good faith to resolve the dispute within 60 days.
- Deadlines paused: any deadline for bringing a claim is paused during that period.
23.2 Agreement to arbitrate. If the dispute is not resolved, you and Parsley agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration. This includes disputes about the scope or enforceability of this agreement to arbitrate.
- Rules: the arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at adr.org.
- Where and how: it will take place in the county where you live or in Louisville, Kentucky, at your choice. It may be conducted by video or phone, or on written submissions, if the rules allow.
- Fees: payment of AAA fees will follow the AAA Consumer Arbitration Rules.
- Relief: the arbitrator may award the same individual relief a court could award.
23.3 Exceptions. Either party may:
- (a) bring an individual claim in small claims court if it qualifies
- (b) go to court to stop infringement or misuse of intellectual property
23.4 No class actions. You and Parsley may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine claims from more than one person or award relief to anyone other than the individual party. If this class waiver is found unenforceable for a claim, that claim (and only that claim) will be decided in court, after any individual arbitration has finished.
23.5 Mass filings. If 25 or more similar demands for arbitration are filed by or with the help of the same law firm or organization, they will be administered in batches of up to 25 demands each, under the AAA's mass arbitration rules where they apply.
23.6 Opting out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms.
- How: email legal@withparsley.com with the subject "Arbitration opt-out." Include your name, the phone number and email address you use with the Services, and a clear statement that you are opting out.
- Effect: opting out does not affect any other part of these Terms.
23.7 Changes to this section. If we make a material change to this section, it will not apply to disputes that arose before the change. You may reject the change by emailing us within 30 days of it taking effect.
23.8 Courts. For any dispute not subject to arbitration, you and Parsley agree to the exclusive jurisdiction of the state and federal courts located in Jefferson County, Kentucky.
24. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of Section 23.
25. Changes to the Services and these Terms
Changes to the Services. We may change, suspend, or discontinue all or part of the Services at any time. Restaurants may also stop offering ordering through Parsley.
Changes to these Terms. We may update these Terms from time to time.
- How we tell you: we will post the updated Terms with a new "Last Updated" date. If the changes are material, we will give reasonable notice, for example in the Services or by email.
- When they apply: changes take effect when posted, unless we say otherwise. They do not apply to orders placed before that.
- Your agreement: if you keep using the Services after the changes take effect, you accept them.
26. General terms
- Entire agreement: these Terms, together with our Privacy Policy and any Restaurant policies shown in the Services, are the entire agreement between you and Parsley about the Services.
- Severability: if any provision is found unenforceable, the rest of the Terms stay in effect.
- No waiver: our failure to enforce a provision is not a waiver.
- Assignment: you may not transfer your rights under these Terms. We may transfer ours, for example in connection with a merger or sale of assets.
- Delays we can't control: we are not liable for delays or failures caused by events beyond our reasonable control.
- Survival: sections that by their nature should survive the end of these Terms will survive.
- Third-party beneficiaries: except as stated in Section 18, these Terms do not give rights to any third party.
- Notices: we may send you notices by email, text message, or in the Services.
27. Contact
TinyGiantLabs LLC, d/b/a Parsley
Louisville, Kentucky
Phone: (855) 933-5474
Support: support@withparsley.com
Legal notices: legal@withparsley.com